Prices and parts are really not bad, the only reas...

Prices and parts are really not bad, the only reason why I come back to this company. Unfortunately the negatives outweight the positives and that's why I decided to give 2 stars. Last time I had terrible customer service. I don't personally know, but it seems like there is a lack of internal communication within the company and their computer system is whacky. Somehow the customer service couldn't see my whole order on their computer and didn't know they had already sent out 1/2 of my order. In general, there is very poor communication/infortmation on back ordered parts and I don't like the fact that they take all your money even on back ordered parts. Most companies bill you as parts are sent out, not when the order is placed. Also most companies personally contact you on back ordered parts and double check if you want to go ahead with the order. Was also difficult for me to find out how long I will have to wait for these parts. I think they shouldn't put "backordered parts usually are shipped out 7-10 business days" when I've been waiting for over 2 months and I know I'm not the first one to wait more than 2 weeks. So-so communication/updates with customers and so-so customer service.