Brian Henson Review of Hyatt Regency O'Hare
We were there for a business day meeting. We ended...
We were there for a business day meeting. We ended up getting rooms the day prior. Most of the hotel was nice however the room was rough in regard to finding an outlet for a phone charger. Both by the bed were dead spots and did not charge. The plug by the desk worked but had to dive through multiple wires to get to plug (fire hazard waiting to happen). Towels had stains on them. They can't control the noise of the planes flying over hotel but that was very rough to sleep through. Parking was suppose to be validated in the morning when we left. It was not. The two ladies told us sorry they do not validate. Those two ladies working the desk this morning should be working at motel somewhere else because they sucked. Hyatt is better than that. The only shinning light about any staff was the nice people working the cafe store inside Hyatt. Besides the cafe people, I did not meet one Hyatt person who was nice, out going, cared, or acted like we we're a priority for Hyatt. If were made to stay there next year I will ask to stay at Lowe's, DoubleTree, or a neighboring hotel. Hyatt should treat their guess better.
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