Nick Mullins

Review of Paramus Honda

I was shopping for a CR-V and decided to entertain...

I was shopping for a CR-V and decided to entertain the idea of a Certified Pre-Owned. I inspected a 2015 (VIN: 5J6RM4H56FL011377 STOCK: PH70277A Mileage: 14163) and looked under the hood. I found oil residue that had been flung from the serpentine belt. I had the service manager come out and look at it and he agreed to put it up on a rack to do a more thorough investigation to its source. While it was up I found some mild seepage around the front main seal, but even worse, the rear main oil seal on the engine had been leaking and oil residue was all over the rear of the engine block and the transmission. It would be something I'd expect on a car with closer to 200k or on a diesel engine.

I questioned their certified pre-owned inspection process right to their faces. Neither the service manager or the assistance service manager had anything to say. I then spoke with the used car team leader CJ Slitas and questioned their inspection process again. He became extremely defensive and asked me flat out, "Are you going to buy the car or not?" I told him "Hell no." When I asked for his card he wouldn't give it to me unless I gave him mine. I called and reported the incident directly to Honda.

This is exactly why I like to check a dealership's certified pre-owned vehicles before making the decision on buying new. You get to know the true nature of the dealership.

I will say that the service manager John and our initial sales rep Omar were very nice agreed to do everything I requested.