Glenn JImenez

Review of The Rehabilitation Centre of B...

The personnel providing the care are nice and seem...

The personnel providing the care are nice and seem to be competent. However, the administration, supervisors, directors are unprofessional and run a very poor operation. We had two family members there at the same time. One had hip replacement surgery as was there for rehab following discharge from the hospital. His wife who has Alzheimer's was admitted with him because separating the two would have had a detrimental effect on her. As his therapy went on, we called to check on his progress. Rarely were we ever able to speak with anyone familiar with his case. We left numerous messages via voicemail, but these were never returned. We visited in person, and none of the staff could tell us who was in charge. Inquiring at the nurse's station was completely useless. We were concerned with the lack of progress, and were told that our patient was experiencing dizziness which was keeping him from being able to perform his therapy. We found out during the discharge process (which was severely sub-standard) that he was being given medication which he did not tolerate well. This could have been prevented had they told him what he was being prescribed. When I questioned the one of the nurses she said it was for "nerves" This was complete BS, it was a opiate which made him feel sick and dizzy. This was well known in our family but the incompetent staff never thought to ask. Our female patient had been prescribed medication for her newly diagnosed Alzheimer's disease. We again found out during the discharge process that she was never given her medication and had no knowledge of it. We know it was prescribed for her and she was receiving it at the hospital. The Rehab Center completely failed here. We had to pay fro her out of pocket because Blue Cross Anthem would not cover her. I could go on, but suffice it to say the directors, and other administrators at this facility are incompetent and unprofessional at best, bordering on negligent.