Khizer Kalim

Review of Trend Financial

Worst customer service ever!! STAY AWAY

Worst customer service ever!! STAY AWAY
i have been in customer service for over 10 years and have never seen anything like this.
i have been in communication with some one over email and every email this person sends instead of solving my questions they tell me to call in or come to there office.
i got a car leased from these people 2 years ago and now i want to buy out and so far i have paid $6,225.56 and now they are telling me my buy out will be $12,214.16, which is ludicrous because the selling price of the car was $8500 or so plus taxes and warranty and there $2,240 Mark up- it came out to be around $15000. plus i put down $3850 so in total they are trying to tell me that this car is costing me $22,289.72.
now the problem is there calculations are all over the place and the person im dealing with is unable to tell why my buy out is that much, plus there paper work is also all over the place, one page says i have a rate of 12.95% and on another it says its 15.95%.

everyone dealing with these people should make sure that there paper work aligns with what they are actually receiving.