Call wait times are ridiculous and their automated...

Call wait times are ridiculous and their automated information is flat out wrong. I waited 32 minutes trying to find out if my taxes had been paid from my escrow account. The automated system (after 5 minutes of sorting through option after option) told me my account did not include escrow or insurance payments -- which is false. The customer service representative was, however, very nice and helpful. She informed me that my taxes had been paid 2 weeks earlier and apologized for the call volume problem. How can a company stay in business that operates like this. Rates are high, too. I will refinance. If you have the option -- run, don't walk, away from this company.