Worst Customer Service ! Use a hostel or hotel ins...

Worst Customer Service ! Use a hostel or hotel instead.
I reserved a studio in Budapest and confirmed with the host, all seemed well and fine for the up coming stay. The day I went to meet the host at the flat, he didn't show up. It was raining and freezing temps. I was stuck outside with frozen fingers. He didn't pick up my calls or emails or messages from the airbnb message center. I tried to reach out to airbnb for help but they were NO help. The only "help" section was automated messaging, and ran in a dead loop. I told the system (since there was no real person or number to contact/call) my host didn't show up, it said it would message the host and would let me know if anything happens. And when I checked back later the system said "if you want to cancel and reserve another place, please do so." Like ffs! It took me hours of research and messaging to get this one place and now it expects me to find a new place just like that. I will not use airbnb again. Someone please start a competing company that actually provides customer support. This company has too much money and they just stop giving af.