Service tech was very unhelpful. Walked around and...

Service tech was very unhelpful. Walked around and said there is no cable ran to the house, which the box is directly across from my driveway, and that he couldn t do the install. Was informed he submitted it to his boss and I would here from them with a solution. Waited over a week, no response. Called multiple times there after and was told they sent an email to service to get things going and still never got a single response. Gave up, terrible customer service