Mark G

Review of Mid-Columbia Pet Emergency Ser...

Yesterday night we had what you would call Feline ...

Yesterday night we had what you would call Feline Aortic Thromboembolism (FATE) happen to our beloved family member, Chopper. One of the sweetest Maine Coons you could ever have. Unfortunately many in the breed have a genetic disorder that causes this. When we first called and went in, I started reading all the reviews on this vet and it did make me a bit scared while I was sitting in the lobby. You'll see a 1star review then a 5 and then a 1 on repeat.. While most of these reviews of 1stars talk about spending lots of money and putting animals down and ours did ultimately have to be put down this wasn't due to any fault of this vet or any of their staff. I'd like to make this very clear that this is an emergency vet center and if you are taking your pet to an emergency pet center it's probably because there is something really wrong with your pet. From the time we got there to the time we left every single staff member was upfront, honest and nice to us. I did not experience any of the negativity that pervious reviews have expressed. While I did not want to put my pet down, there really wasn't a choice unless I just wanted to be selfish. As far as the costs go they did give me a preliminary number that was 1500.00 but they didn't end up needing to do over half of the stuff because the situation was pretty clear what the issue was and they ended up refunding me roughly half of that. Do I think 700 is too much? I don't because they took me in at 8pm on a holiday weekend, kept me informed since he did have to stay over night, gave me documentation and let me see my pet whenever I wanted. They did try their best to remedy the situation, but some situations just can't be fixed. Emergency services are not cheap and anyone who has ever taken their pet to a regular vet knows those are easily in the few hundred for a standard checkup/shots/xray or whatever. The only thing I would change is maybe their initial paperwork which asks for your SSN, DOB, Place of Work and a few others that really don't matter for a pet visit or for billing you since they take payment upfront. I didn't fill those in and they said that was ok but I would probably just remove that all together. I don't really feel safe giving that information on a piece of paper that anyone could just grab and see. Aside from that they did all they could for my pet and while no one wants to see a loved pet be put down sometimes that is the only option and it's not always easy to come to terms with.