Debra H

Review of Rich Speciality Trailers

**Buyer beware - sudden increase (from 3 to 17) in...

**Buyer beware - sudden increase (from 3 to 17) in reviews since my negative review = fake reviews. The number of reviews went up from 3 to 17. The company is either soliciting positive reviews or submitting fake ones from their employees. Here is my honest unpaid and unsolicited review as it appeared originally:

Rich trailers = poor workmanship, and poor service. We wired them money so our trailer would get started asap, but a couple weeks later they sent another unpaid invoice. We immediately called and they had no record of our payment! We had proof from our bank that they DID receive the payment the day we sent it - but meanwhile they never started our trailer. We lost a customer because the trailer wasn't completed on time. The trim popped off on the way home, they painted the doors without sanding them - they were so ruff that they damaged a customers dress when the fabric got caught on it. I had to sand and repaint myself - no compensation. Now, the trailer leaked urine all over at a private country club. The owners definitely will not be calling us back. This is only the 4th or 5th time it has been used! We are devastated. Don't just consider the initial price of a trailer - this is a poor investment the repairs and lost business have already cost us more than a top of the line trailer.

When I looked a model trailer at a show, I noticed the sharp rivets on the walls. The owner said, "well I don't know about you, but the last think I do when I am in a public shower is lean up against the wall." Maybe not, but what if someone slips? Liablity?!? What if you need to put your hand up to steady yourself? No trailer should ever be made that way. Another show model had a broken TV. We should have known better, but the price was lower and we were naive. Our salesperson was very nice, and I know of a business owner who only orders from Rich because they are cheap, but initial cost should not be your only consideration when making an investment like this.