I really do not understand the deal with UTA staff...

I really do not understand the deal with UTA staffs. They are so rude. The financial aid office is the worst. I am very polite and respectful and sometimes they make me regret speaking to them in a respectful manner. They have to change. It hurts so much because this is about to be my alma mater. They hung up on me twice and they gave me different information. I had to drive an hour just so I can speak with someone face to face. Sad!