Hi ordered a phone Thursday admittedly quite late....

Hi ordered a phone Thursday admittedly quite late. Based on promised repairs of 24 hrs expected that the phone would be at least processed the next day. Every other seller of phones says next day which is industry norm. Spoke this morning to enquire. Told delivery next Wed to Fri. Said with this in mind wanted to cancel. They said fine 'and put the phone down' no details of how they would cancel and when to expect repayment. Not good enough.