Cindy Bann

Review of Toyota of Huntington Beach

I just spent about 2 weeks looking for a used car ...

I just spent about 2 weeks looking for a used car and the experience is typically not a pleasure. In the case of Toyota of Huntington Beach it was actually a great experience. Juan Madrigal just took care of me during the process. The first time I came in they did not have the car I wanted. Juan told me to just wait until Friday morning (3 days later) and he expected the car I wanted would come in. Well, I went home and continued to scour the classifieds (about 5 of them) and found the car I wanted Thursday and it was at Toyota of Huntington Beach. I called Juan and told him to hold the car for me until the next day. He promised and the next day I went in and bought the car for about $1000 less than advertised, so I added the leather seats that I thought was out of the question originally. I left with the car and didn't think having a license plate would be an issue. I work part time performing deliveries and my employer told me that I couldn't work without identifying plates on the car. Well, I was distraught because I was told it could take up to 12 weeks for the plates to come in the mail. I called Juan and he did not think there was anything that could be done. Two days later the dealership called me and told me that I could pick up my plates that day. WOW!!!!!!!!! I was so happy. That literally could have cost me over $5000 in lost wages and Juan's team saved me. Thank you sooooo much for going above and beyond the call of duty. I will be sending referrals and coming back to buy my next cars in the future.