TERRIBLE, apple as a company is terrible when it c...

TERRIBLE, apple as a company is terrible when it comes to customer service. I have a serious problem with my IOS which doesn't allow me to access my phone and because apple is always booked!!!!!! i need to make an appointment two days in advance because the reps didnt want to squeeze my URGENT matter as a courtesy. so im phoneless for two days. what a joke!!!!!!! im done with apple.