I had my wedding in Rusty Pelican a month ago. Sta...

I had my wedding in Rusty Pelican a month ago. Stacey Gershon who is the catering sales manager, helped me through the whole process. All that time me and my husband were 100% sure that she is very responsible and everything will be the way we planned to!! But.... we were mistaken...!!! First, she promised to let people in to decorate the room in early morning and she said that it will be no events except our wedding....But when me and all the bridal party came 2 hours before the ceremony, we found all the flowers in the bridal sweet and florists who were just standing and waiting for the permission to start decorating the room. I was very angry when I saw it, because it was 2 hours before my wedding and the room was completely unready. When I asked Stacey what is going on and why my florists are waiting for 6 hours to come in and start working, shd it e said that another party are having lunch in the room where supposed to be my wedding in 2 hours....!!!! Can you imagine what was happening to me at that time....?!! But she said that they are finishing soon and it will be enough time for everyone to decorate and prepare the room for my wedding...! So...of course, turned out that it wasn't enough time..!!!
After the ceremony, when me and my husband wanted to do pictures in the decorated room with the cake, center pieces and etc. while guests are having a good time in the cocktail hour, we came to the room and waiters and florists were still working, so we couldn't take any pictures...!! Then when the party started, candles were not lighting on...table numbers were switched, so my closest friends were sitting to far from me, because of the wrong numbers on the tables!!! A lot of my guests said that Stacey was very impolite and responded on simple requests,as give the napkin,very unprofessional and rude!!! Also, during the reception dinner was a lot of mistakes too....!! They supposed to put a display with the raw bar, which cost more than 1000$, but they decided to serve it on each plate without asking us...without our permission!!! We also ordered the dessert station and when we came to the room, it wasn't there, we just found the empty table with empty plates...when we asked why desserts are not on the plates, they said that it's hot in the room and they will bring it later when the sun goes down...But again, they decided it by themselves and no one asked US about it....I wouldn't let them leave the empty plates standing on the dessert table....they supposed to put the desserts at the beginning of the party or bring the whole table later on...!!
I can't say that the service was great also!! We paid for the open bar and before the wedding i made sure with Stacey that the bar will serve all the mixed drinks..!! She confirmed it and then turned out that they refused to serve mojitos at the wedding. Can you imagine, how I was upset when I found out next day, that only person who wanted to drink mojito was my mom and she couldn't drink it...
I was drinking champagne all night, but I had to go to the bar by myself and asked for it...can you imagine when the BRIDE goes to the bar, not the waiter goes to the bride....!! Also, one of the staff members broke the glass at the dance floor and he just picked up the big pieces of the glass but didn't even vacuum clean it...and we had 2 small kids playing and dancing at the dance floor all night...!!!
I wished our friends could tell us at the wedding what is going on, but nobody wanted to ruin our wedding and complain about anything...so a lot of things we found out the next day when they saw us...!! And I can live with everything that you just read, our wedding itself was great and not any restaurant, in this case Rusty Pelican, couldn't ruin the warmest atmosphere with the lovely family and closest friends we had to celebrate our Big Day....but it just for you to know that Rusty Pelican is not the right place for you to celebrate important moments in your life!!!!