My dog had an accident and I rushed to Grange Farm...

My dog had an accident and I rushed to Grange Farm after 9 pm. The vet at the Practice was unsympathetic, indifferent and aloof. He actually made us feel like we had disrupted his evening. At the high prices I have been charged up until then, I do expect more service from Orwell vets.
He "explained" to me what had happened to my dog in a pedantic way by describing the condition using medical latinised jargon. In reality, what I need in a moment of stress such as that one is a vet that can clearly describe the issues in plain English, whilst showing a sympathetic bed side manner and reassurance, both of which I did not get. I would not recommend this practice as there are very good vets in the area nearby that charge half as much as Orwell do.