I booked two rooms at this hotel and requested the...

I booked two rooms at this hotel and requested they be ajacent to one another. My rooms were on two totally different floors. Our party had a total of three rooms (meeting here from 6 different states to spend time together and celebrate a birthday); mine had to be the one on the wrong floor. It was imperative that we had rooms in close proximity because each room had toddler age kids who wanted to run from room to room visiting cousins they rarely see. The customer service lead gave me a very difficult time stating I was irrational and was not lied to about the room location which was not true. when I received my wristbands I was told my rooms were on the same floor and 11 doors down from one another. When I went to check out my room it was on a different floor. one room was on the second floor the other was on the third floor. I called in advance and checked in asking that the rooms be together. Each time I was informed the rooms were not together, but down the hall from each other. When I asked for the manager (the head customer service guy) the guy said there was no manager on duty which everyone knows that's be false. Eventually, after much uproar the security manager / on-site visiting hotel manager assisted me finally resolving the issue. Our party was placed in another room on the requested floor. Unfortunately, it did not resolve the frustration of the whole issue. It would have been different if we had booked at the last minute, however we booked in advance and were told we booked early enough at the rooms could at least be on the same floor/hall is not adjacent to one another. my good note everything else was marvelous and the food here was really good. We ate inside the pool at a tiny restaurant. My babies still had a good time and the party was awesome. We will try a different water park in a different state next time. Sorry, only two stars because the restitution did not equate to the lies and destruction of character. I should have been treated better. The experience ruined my first day there. I was so looking forward to a wonderful experience.