Ben W

Review of Sheraton Auckland Hotel & Towe...

Probably more 3.5 stars. Great location and a mode...

Probably more 3.5 stars. Great location and a modern hotel. The rooftop bar was great with good food. The downside is their attention to detail or lack thereof. Wrong name on the greeting placeholder in the room, rubbish from previous occupant still in the room, toiletries not refilled (shampoo, conditioner and body wash). A knock on the door just after 8am for housekeeping was just way too early. The elevators were infuriatingly slow with only 3 of the 4 working. To get to the rooftop bar we travelled from 15 down two levels below lobby to get the doorman to swipe the security card to allow us to get to level 20. To finish on a positive though, to expand on the location comment, it is walking distance to some great restaurants, shopping and public transport. We had no issues with getting around, but the hotel was way too expensive and combined with the issues noted above, would have us opting to choose another location based off this visit.