Hemali Ranasinghe

Review of Palazzo Versace

The front office staff doesn t know what informati...

The front office staff doesn t know what information they required to provide to the guests. Provide confusing information and very rude behaviour. As soon as we entered we were informed that they cannot bring our bags to the room as they don t have enough resources and asked us to take our bags. The staff need to know that they get paid because of the guests. Two of us got sick after eating the seafood buffet dinner. On another day we were informed that they don t have enough resources in one of their restaurants and didn t accept our reservation. Pls don t waste your money I am sure there are better places in Gold Coast.. The photos of the hotel are misleading, run down interior and average facilities compared to other luxury hotels we have been to.