I have a premium merlin pass yet I'm unable to do ...

I have a premium merlin pass yet I'm unable to do a booking for a special date, there are spaces available but not for a merlin pass holder!?

Considering I have a premium pass, I would like to think this would give priority over bookings.

Along with not being able to make my booking after months of not being able to enjoy the pass due to understandable reasons, I can not book the special date.

Live chat is unavailable but states it available, calls are not being taken and an email response is taking up to 2 weeks.

This is so disappointing as if I were to purchase a full ticket, there is availability but as a premium pass holder I cannot!!

I'm absolutely appalled!!