Susie Wong

Review of Renaissance Scottsdale Resort

If it's beauty I'm reviewing I'd give a 5++.

If it's beauty I'm reviewing I'd give a 5++.
Hubby & I took a quick stay~cation for the July 4th weekend and felt Bliss & Paradise until right before check out.
Standard checkout is 12pm but we asked for a late check out 2pm. We were granted this request via my pre~check in phone call (Ryan) and reconfirmed at our physical check-in (Ryan-front desk). Sunday morning before brunch I called the front desk to confirm for the 3rd time a 2pm checkout.
Initially we had a 2nd floor room overlooking the pool and had to move to the ground with a a garden view which was even more beautiful due to hip issues for me. The team was very understanding and while we were out of the room they moved our belongings to the new room making such an impression on us as far as their level of customer service and accommodations made to us.
After we enjoyed our amazing beautiful brunch at Mowry & Cotton, we wanted to enjoy a couple hours at the pool before spending our last hour in the room for privacy and to take advantage of the beautiful HUGE tub for a relaxing bubble bath and music. 10 minutes after 1pm a maid entered our room without knocking catching my husband pulling up his underwear & me still in the tub. My husband asked if she even saw the privacy marker which she replied, "YES and left.
35 minutes later and 15 minutes before 2pm a knock at the door this time asking if we were still in the room and a statement that we were showing gone.
Instantly we loaded our bags & exited the room, headed straight to the front desk (Kamden) to share our experience. Kamden showed no empathy for the embarrassment endured by my husband and reluctantly credited us our $35 resort fee after I explained how the last hour ruined our whole experience & our embarrassment has no value.
I can't believe that after confirming 3 times we still had an issue.