With several International Hospitality chains open...

With several International Hospitality chains opening in Kolkata,offering almost similar facilities and luxuries, each vying for the Luxury Traveler's attention.... it is often the humble Front Desk Executive who create the world of difference, and develop Repeat Guests.

I had the opportunity to visit a Bussiness Icon who was staying at the Sonar Bangla some time back.

Ms. S.Bose, who I believe was the GRE at that time, really went beyond her call of duty to ensure my meeting was successful. Also she adviced the guest about places of Tourist Interest in Bengal, helped us find a local store for a particular Laptop charger and ensured he carried back our authentic Bengali sweets....

In a competitive market it's front end people like Ms.Bose who create Brand differentiation and truly make ITC Hotels the preferred destination for Business Travellers.

#shayanmitramustafi