Our experience with Flamingo Las Vegas did not sta...

Our experience with Flamingo Las Vegas did not start off well. We had checked in online early in the day before leaving for Vegas for a King bed room. Upon arriving, the check in line was long, so we used a self-check in kiosk to get our keys. The first kiosk we went to, would not accept our IDs to look up the reservation. We thought this may be user error, but the guests at the kiosk next to us was having the same issue. We moved to another one and were on our way. Prior to receiving our keys, a screen popped up mentioning a room with 2 queen beds. Since we had checked in earlier and confirmed our king bed status, we thought nothing of it and proceeded.
When arriving to the room, it turned out to be 2 queens, which we took in stride, understanding they may have been out of Kings and the room looked decent upon first glance. We started to unpack and found garbage in multiple drawers, including Victoria Secret tags, dryer sheets, and a crumpled receipt. Not only that, but the dresser handles were all sticky, and the floor (plank style) in front of the dresser was sticky. A sheet of paper fell off the dresser at one point and I squished it against the dresser in an attempt to catch it, and it STUCK to the dresser. Also, the smoke detector was not fully secured to the ceiling, the toilet paper holder was loose and not fully secured to the vanity, and the shower felt dirty. We'd been up for nearly 24 hours and didn't want to deal with the line downstairs, so we tolerated it for the night. The next day we went down, and were waiting in line when we were pulled out by concierge and taken to their VIP check-in room after telling him we were attempting to change rooms. He explained it may not be possible after it being so long and us not saying anything previously,but he directed us to Charie Lei for assistance. She was extremely professional and understanding, and apologized profusely for the circumstances. She was able to speak with someone and get us an upgrade in a king bedroom. This room was on the 23rd floor, had a wonderful view of the High Roller and sunrise, and was in outstanding condition compared to the previous room. Charie Lei was able to turn our experience around and make it a positive one. We were able to enjoy the remaining days of our week long at stay Flamingo Las Vegas because of her and her wonderful assistance.