Spencer Pollock

Review of germain toyota

I purchased a vehicle from this dealership from a ...

I purchased a vehicle from this dealership from a nice salesman by the name of Kaleb Murray purchased this vehicle last Friday 7/10/2020. The sales staff were very accommodating. and this is where the good stops I have yet to accept delivery of said vehicle due to some things the dealership was supposed to repair namely the side view mirror, the tires needed replaced and the car needed to be certified so in addition to those fixes it also needed some body work to repair a couple of dents and a few scratches on the body of the vehicle. the sales representative that I spoke with on the day of purchase stated that the vehicle would be ready by Monday 7/13/2020 which was fine with me as I wanted the repairs to be correctly finished. However after giving them a week I called this morning to find out what the deal was about the vehicle and when it would be finished the salesman told me it wouldn't be ready until tomorrow 7/18/2020 I have been paying insurance on a vehicle I don't have. The 45 day tag has been issued the day I signed the paperwork. In addition the 45 day deferral on the first payment is also ticking. If this car is not ready by tomorrow morning I will be searching elsewhere for a vehicle there are plenty of Toyota dealerships in the area in which I can purchase a vehicle. If someone tells me something will be done by a certain day and time I plan for that if they would have told me up front it would be a week that would have been different.
I will update the review based on future experience with this dealership
UPDATE:
the vehicle was delayed due to some unfortunate and unforseen circumstances however I was able to accept delivery of this vehicle on 7/18/20 and it is a beautiful car. However the detail on the inside of the vehicle had some room for improvement after thoroughly cleaning the vehicle and windows still evidence of the previous owners being smokers the surfaces of the car had remnants of yellow staining however overall not a horrible experience.