This hotel has so much promise but is let down in ...

This hotel has so much promise but is let down in some key areas. Let me explain further...

We visited on a self catering basis but I understand there are all inclusive options available.

Firstly, the location in Los Pocillos is excellent. Supermarkets, bars and restaurants are all within a short walk.

The rooms are basic and have some catering facilities however nothing much more than being able to fry and boil something. There is a microwave but ours was hit and miss with it s cooking capability. I would have liked these to have more utensils so we didn t have to eat out every night.

The main pool was like a playground so getting any peace or relaxation was hard, especially in the afternoon when the pool is packed. Despite there being a kids pool all the kids seemed to be in the deeper pool and brought inflatables and water pistols galore. Not the fault of the hotel however there is a huge amount of German guests here and a lot of them had no consideration for other guests.

Pool areas was clean and the pools cleaned daily. Pools are salt water. The scar on the face of this hotel is the bar area. It s horrible to look at when the rest of the hotel is quaint and Spanish looking. Despite other reviews saying bed reservation was not allowed and was actively policed, we found this not to be the case.

Reception area is not inviting and I found some of the staff to be a little rude at times. The entrance to the hotel was totally grubby and has had spilt ice cream on the steps for near on a week and a half until the rain washed it away.

The grounds are nice and well kept. Plenty of interesting vegetation.

On the whole it s been an ok visit. I may return if there is no other options for me to try.