The worst customer service team who have just igno...

The worst customer service team who have just ignored emails and calls. Mark Edwards in particular had promised a partial refund and I am still trying to get in touch with him..four months later. Rudimental, the scheduled performers at the Summer races, did not show. We were not made aware of this until about 30 minutes before they were supposed to be on stage. Originally Mark Ronson was to perform. This was then changed to Rudimental - my group bought tickets to the races solely because Rudimental were playing. To turn up and expect to see them for the majority of the day and then have an older nobody DJ play with little to no explanation as to why Rudimental weren't there was ridiculous. I encourage those who attended the races for Rudimental to 'try' (emphasize on try) to contact the customer service team to get a 50% refund on tickets, which I was promised.