The location is nice placed and this all the good ...

The location is nice placed and this all the good things about it
The bad one are: the food is bad and smells bad, the new year party was an disaster, we pay for the staf to party and have a good time but not us.
They have lied about what they serve on the menu and made a profit out of anything from peanuts that they should put on the table and they put only one portion and not 5 as we paid for, to puting 2 type of chess instead of 4 as they write on the menu. The wine was the worst wine we ever tasted. The menu had no specification on alergens and was full of wholnuts i am not alowed to eat.
Thei did'n listen to ower complain until we give the first bad reviw on the internet.
After the new year party all 5 of us had stomach problem and staid all day on the toilet so don't eat there if you want to avoid this situation.
We discust with other persons chekt in the same hotel and they had the same stomach problem.
The food on new year was put on the table 2 hours before we came in the restaurand and all the food was dry and cold.
On the new year party no one came to clean our table we stayd all night with empty bottles of water and juice and looked at our waiter how she wave and smile and leave empty hands.
The clining is not good on bathroom we had some dirt under the sink since we came there and until we left and probabli will be there forever.
In one room of the apartment was very cold we stayd with the door of the room open so that the heat from the holl came in our room to.
For me and may group it was the worst new year party.
The staff don't speak or even understand english so you just have to hope they will recive your signs right.
Alsow a bad thing thei did, they left us in Bansko, the buss from 17 never arrived at the station, and when we complaind about it they said that the station was moved but we call at reception 10 minuts before 17 and they could said so and we would go to the station. We stayd there and call at reception 16 tims and they answerd and close the phone and with a bad attitude said that we should take a taxi is not their problem after 17 but we were ther before 17.
It was a bad experience i don't recomand the hotel and the restaurantna