Scott Hargrose

Review of Custom Air Conditioning and He...

Everyone was on time, courteous professional, and ...

Everyone was on time, courteous professional, and wore masks while on site. There was a problem during the initial installation which resulted in the external unit being very loud. I brought this up to the service manager who looked into it immediately. I prepared myself to hear why they were not going to be able/willing to correct the situation without much hassle. But, I was greatly surprised when they replaced the unit without my having to raise heck with them. In fact, all I had to say was that I was not happy with the unit. Ben M. took immediate steps to ensure that I was pleased and that everything was handled to my satisfaction. I honestly have to give them an A+.

Thank you to Ben and the technicians involved in the installations.

Sincerely,
Scott