Kellie Pali

Review of Maui Memorial Medical Center

Tonight I called in to speak with someone at the e...

Tonight I called in to speak with someone at the emergency room so I could assess the possible wait time and or traffic at the ER , my 4 year old daughter was ill
Waiting for 4 hours or more at the ER would be worse for my little one, then her being home in bed
So I decided to call the hospital
The woman who answered the main line 244-9056 , said she will not send my phone call through to that department because they are not allowed to give me any indication of the wait time nor can anyone in that department give me medical advice ( I was not looking for advice). I kindly told her thank you, I understand ,can you please transfer my call, she simply repeated herself and then hung up the phone on me.
If this is the new Kaiser, I can respect policy but do not believe bad attitude, a lack of compassion and rudeness should accompany bad policy
I also know how hectic it can get and so maybe fielding calls could assist with the chaos in the ER
Since we on Maui have no choice, this type of behavior may slip through the cracks for a while but I hope Kaiser management does not condone it
Time called 10:50pm , Sunday Nov 26th, I'm sure you can find out which employee it was
Thank you
Of course I've decided to allow my daughter to get rest and to wait it out until morning and avoid the hospital all together