bianewme

Review of Schlitterbahn Waterparks & Res...

Just came by on a Saturday near the end of the 201...

Just came by on a Saturday near the end of the 2019 season. I came with a total of 8 people and because all the parking lots were full when we arrived, we decided to purchase a cabana since it includes preferred parking (which is $25 when purchased separately). We arrived at noon and they only had one cashier at the front ticket area. The line was building up and the cashier was rushing us as we were trying to make the purchase and get some clarification on what's included with the cabana rental. The cabana is supposed to include the preferred parking, a locker, electric outlet, ceiling fan and wait staff. Well we rent the cabana at the older side of the park and it looked more like the neglected side. These are not the cabanas that they advertise with the t.v and bbq pit, I'm assuming these are on the newer side.

So we park in preferred parking which is across the main entrance and then we walk inside to the cabana. The entire time that we hung out at the cabana, we never saw any waitstaff. Initially we were confused because we were waiting on someone to arrive to give us a locker key. We wait for 15 minutes and then head back to the main entrance and wait in line again because there's still only one cashier and a long line and then the same guy gives us the key to the locker. So now it's been about 45 minutes when we finally get back to the cabana with the locker key and still not one employee has been seen in or around the cabana area. So much for having "wait staff". The ceiling fan was also not operating properly and we did not want to go back and wait in the line again just to tell them that so we just hung around there with a slow moving fan during a hot Texas day!

Other then the cabana making us feel like we were ripped off, we still had a decent time at the park. A few of the lazy river rides were out of tubes and we had to wait for people to get out which was a bummer, but the lines to the slides were short. We have season passes so we are bound to be back. But before we left during this visit, we asked to speak with a manager to try to get some future credit back due to the issues with the cabana and we were given a 1-800 number to call and leave our feedback on a survey, so much for having any customer service there!