My daughter took her car to the Kennesaw location ...

My daughter took her car to the Kennesaw location where we purchased both of our Nissans last year. Her brakes were squealing and she took it there to have them checked out/repaired. She was told, after a multi-point inspection that her brakes were fine and she had somewhere between 7-10,000 miles left on her brakes. Approximately 2 weeks later the brakes began grinding really badly. We took it to a nearby place that we have used for over ten years. The brakes on the rear were shot and the rotors had to be replaced. I called Nissan to be reimbursed for the rotors, as this would not have happened had they diagnosed her brakes properly the first time. Both the service manager, Dominiqe and the general manager, Scott, refused to do so, citing they had not done the work, nor had they seen the shape of the brakes at the time that they were replaced. Well, you did see her brakes a couple of weeks before and you misdiagnosed them, costing us an extra $100 on the repair. And furthermore, the brakes were too bad for us to drive that far again to bring it back up there--besides, I lost complete faith in your service work once I realized how bad her brakes were. This was a no brainer in the customer service arena, yet, neither of them had the foresight to acknowledge the incompetence of the original inspection and own up to the fact that they misdiagnosed a problem. Bad call, boys. Bad call. Instead, Scott implied that we had been ripped off/lied to about the brakes when the other placed fixed it. Never returning to a Nissan dealership, EVER. Not for service OR to purchase a vehicle; which means, BOYS, you just lost your company 5-10 years of possible service revenue for TWO cars because you were too proud to right your wrong. All of that over a measly $100. What a wasted opportunity to get it right.......... SMH. So, I called Nissan corporate to get some help from them only to find out there was a recall on the car ( and has been for awhile) for the CVT program...no mention of that on October 5th when my daughter took the car in. REALLY??? She was standing right in front of you! I have no words (well not good ones) for the mismanagement of either of these issues. Piss poor management. I hope the owner cares enough about his franchise to address this, because the people he's hired to represent it, DON'T.