Matt Weatherell

Review of Sheraton Auckland Hotel & Towe...

This is the worst service I've ever received from ...

This is the worst service I've ever received from a hotel, totally ruined our stay.
We were there on business and had 3 rooms being paid for online by the company that was putting us up. They asked for my personal card for incidentals which was fine but they ended up charging 2 room rates plus incidentals on my card as soon as I handed it over even after explaining right from the start that the rooms were already paid for by the company. Was disappointing to have $834 charged to my personal credit card when I really needed the money on there for my stay in Auckland. But the person who booked me in assured me that it would be "released" back on to my credit card that same day. That was Saturday, today is Wednesday and it still hasn't been refunded after talking to 7 different people assuring me it would then take 3 business days from the Saturday. Another phone call today and it's now "3-5 business days" to refund. Plus if we want to hear from the manager it will take another 3 business days to hear back? Why so long?? They just keep fobbing me and my husband off - not impressed!!! I do not recommend staying here, many other hotels in Auckland cheaper and better service! We run a business, I know how long it takes to refund someone's credit card. Definitely not 5 days! They now have double the payment for those rooms and no one seems to really care to sort it. If I don't have that money back on my card by Friday I will be taking action.
Dee