Stephanie McKiernan

Review of Marriott Grand Residence Club,...

The stay itself was nice, however money is all tha...

The stay itself was nice, however money is all that matters to this Marriott location. I needed to leave a day early due to storm that was hitting the area Sunday evening. I wanted to make it home safely and leaving on Monday would have been dangerous. I checked out before 3pm on Sunday and was told by the check out person that I would receive a full refund for the unstayed night. He said I just needed to call and it would not be an issue. I spent 2 hours on the phone only to have the manager, Nate, tell me a refund was not possible because house keeping could not get to my room in time... so I guess their schedule is my fault and cost me $319. He said he had to make sure the owners got their money. Will never stay with Marriott again.