April Renee Graves

Review of Safe Haven Security

After two years of disputing with Safe Haven about...

After two years of disputing with Safe Haven about a $200 rebate that was agreed with an employee, Dawn, during contract engagement, there has been no resolution. They have no records of inquiries dating back to Jan 2015. On multiple occasions between Dec 2016-Feb 2017 Sally and Shoshana of Safe Haven advised a rebate was being mailed by way of check. Safe Haven representatives have provide check numbers for said checks that never arrive and when inquiring they advise to wait another 10-14 business days for the check to arrive. After that when a check does not arrive they advise they are issuing a replacement check. This has happened three times now. Also, come to find out they are only providing $100 as opposed to the original agreement. Brittany, a supervisor, advised that any rebates are a courtesy, they have no email documentation from Dawn, who is no longer with the company pertaining to this although I do, and that the monitors and components were provided in lieu of any rebates. This was not what was discussed and agreed with Dawn and is contradictory to the calls placed with customer service to date. This is clearly a pattern and a total waist of client's time. We are now moving forward with proceeding to cancel the contract and take actions against Safe Haven for not upholding their agreements.