Jesse James

Review of Cutrubus Freeway Mazda

Well I had a appointment on 2019 08 29 at 2:30 to ...

Well I had a appointment on 2019 08 29 at 2:30 to find out that it was booked on Friday 2019 08 30. That got figured out. My appointment was for a software update my car its a 2014 CX5 to find out that my car doesn't need updated.
I know for a fact that survice has to go through workshops to better educate themselves on the products and new models. So my question is why would someone tell me I need a update when my car doesn't need one. It's more than a piss off to arrange time off work make time for this to find out miscommunication on the appointment and that no work needs to be done. It could have been all avoided by telling me that my car doesn't need this update over a phone call that I did earlier this month.
End result: It proves to me that the dealer survice doesn't comunicate with other members of the office, and puts the final nail in the coffin that the dealer is only good to purchase a car and that's it. I will never go to you or any dealer for that matter to get survice done I never have and I have stood by this for years with other dealers. Put yourself in my shoes one day you will be needing something fixed and then you will know.
It takes years to earn a reputation and takes seconds to destroy it.