Not Sure about you guys. I just called about dropp...

Not Sure about you guys. I just called about dropping my beagles mix of to you guys. Your response was you'll have to set up an appoinment in order to establish availability. How the hell can't you guys tell me your availability over the phone. You guys take any pet regardless is what some reviews say. Also you guys have a rich website so how is it I'm not given a direct answer as to you guys having ability to take my pet? It seems very clear to me that availability is not an issue. please tell me exactly how I'm wrong if I am.