IF I COULD PUT NO STARS I WOULD!!

IF I COULD PUT NO STARS I WOULD!!
AVOID THIS COMPANY AT ALL COSTS!!!
WASTE OF TIME MONEY AND EFFORT!!!!

Ordered a pristine Iphone 7 from them on the 02 April and like everyone else expected to receive it in 5-7 working days. Despite numerous emails chasing and being fobbed off with generic emails saying it will be a dispatch within 24-48 hours it finally arrived on the 30th April!!
Turned the phone on and the screen was awful and dull and grey and not what you would expect for a Pristine phone using grade A parts. Clearly they changed supplier to a less adequate one as the phone I brought from them last year was fine (never had this trouble last year, if only I knew the world of pain I was in for)!

I highlighted the issue with them and sent it back for a replacement. They confirmed receipt on the 04 May and again came the generic fobbing off emails. Finally got sick of it all and asked to cancel the order as I still hadn t received the replacement phone on the 05th June and was told the Finance department is looking into it.

3 days later out of the blue they dispatched the phone to me, when I queried the reason for it being sent when I cancelled the order, I was told it had already been processed for dispatch .seriously 1 month of being fobbed off, you instruct to cancel the order and they send it in 3 days! Jokers! Received it on the 12 June (39 days it took!!)

GUESS WHAT?? The new phone they sent me to replace the faulty one .is still faulty and the screen is still awful. Now they are saying I can t return the phone for a refund as its out the money back guarantee .but I think you will find I cancelled the order before you sent the replacement phone to me and oh yeah the replacement is still faulty!! Regardless of any money back guarantee.

All I m getting is an outright refusal to refund my money if I return the device.

Had to put a claim in with my credit card for the money as they seem incompetent to understand
consumer rights with regards to faulty or unsatisfactory goods!

You will be wasting your time and money, as well as part of your soul, if you use this company!!!

******Yes you have come back to me but the matter is far from resolved...