First of all, let me start by saying that the serv...

First of all, let me start by saying that the service the night of our wedding was great. All three servers were phenomenal and very attentive to our guests. The food was surprisingly yummy and the staff was all extremely friendly, we couldn't have asked for better.
That being said, the service and coordination leading up to the wedding was definitely lacking and made both myself and my husband have feel very little confidence when it came to our catering. We purchased a wedding package with our venue and so our only option was to go with Heidi s. I didn't mind this so much (although my brother-in-law had used them for his wedding and warned us that they felt very budget shamed when they didn't upgrade their food or rent chair covers for their venue), until we went in for our group tasting. On each table for the tasting it was labeled with the couple s name and whether or not they had a package. It was extremely evident that those who had already purchased a package were not being given the same amount of attention as those who were prospects. Our waitress spent very little time with us, our table was crazy wobbly so our drinks kept getting spilled and we waited almost 20 minutes for silverware. Additionally, much of the food available to taste was all upgradable items you had to pay an additional fee for- there were very few things we got to taste which came standard with our package.
Our main contact with the company was difficult to get ahold of and took quite a long time to respond to questions we had. We were given one menu to choose from, then a few months before our wedding this menu was changed and items available to us were significantly decreased (everything we had wanted to choose for our menu was no longer available- very frustrating!). Additionally, I stressed on multiple occasions to her that we had guest coming to the wedding who absolutely must have a gluten free meal (they have diagnosed celiac disease). I was given multiple conflicting answers as to what they were going to be served, and even down to our final day she seemed confused as to which dish would be available to them as a gluten free option. In fact, our entire menu finalization meeting was extremely aggravating because she didn't even come out to greet me until 20 minutes after our scheduled appointment time and I could hear her gossiping with a coworker for this entire time just on the other side of the wall. When I did finally get to sit down with her I was really frustrated that she hadn't even bothered to print out or look over the entire questionnaire I had filled out and sent to her weeks prior, so we sat there for upwards of an hour going through every detail that I had already covered emails before. I even had to keep telling her per my questionnaire as I knew she hadn't even read it.

All in all the day of service was fine, but my advice to Heidi s is to step up the customer service game on the tasting and coordinating side of things. If we weren't required to use this company with our wedding package, I would have gone elsewhere.