I m currently staying at the Concha for a New Year...

I m currently staying at the Concha for a New Years vacation with my kids. Sadly very disappointed. I was given a room that is extremely uncomfortable and noisy. The music and the sound of partying is unbearable. All night till early morning (5am). When booking this reservation it states comfortably fits 4 not true. The sofa pull out is extremely small definitely not a double more for like for a small child. When complaining to the front desk the front desk clerk she basically said there s nothing they can do about this. Wasn t helpful at all she sounded like a robot repeating a script probably given to her. I m booked to stay 8 nights and you would think they would be more understanding and accommodating. Unfortunately spent a lot of money to come to a nice vacation that has to be ruined because they don t know anything about customer service. ~A Hariprasad