Titus O'Neal

Review of germain toyota

I purchased an SUV earlier in 2018 from Germain an...

I purchased an SUV earlier in 2018 from Germain and it was an amazing experience. Due to that experience, I returned to purchase a second vehicle in Oct 2018; totally opposite experience. The preowned sales manager had not one ounce of customer service in her body. She made no attempt to negotiate with my wife and I, regardless of us being loyal customers. I drove to Toyota Direct the same day and purchased the exact same car with Toyota certification included for a much better price and most importantly, Friendlier Customer Service.
Germain has officially lost a long line of Toyota owners and referrals. Toyota s are the only vehicles we purchase.