I started going to this Staples because the one in...

I started going to this Staples because the one in Vista has horrible customer service. This one was very helpful the first time I came in for print services. It was easy and fast no issues. Today when I came in to have some files printed, I was told if I wanted them to do them while I was in the store I would have to pay a rush fee. I asked to speak to the manager who gave me the option to print them myself using the self service area. Ok great I'd be happy to do it myself. They loaded it with cardstock but didn't bother telling me that I had to make a different selection on the printer for it to actually print on the cardstock. So I was charged for a color print on plain copy paper (which I didn't want). Once the setting was adjusted the printer still wouldn't print on the cardstock...long story short I left without the prints I needed, wasted 20 min at the store with my impatient toddler and another 25 min driving to the store. Terrible service...i wish so bad there were more office max here.