UPDATE -- The manager got in touch with us right a...

UPDATE -- The manager got in touch with us right away and made the situation right. TLC sent someone out the next day on a Saturday over a holiday weekend. We had GREAT serviceman, Keanu, who did an Amazing job. He was helpful, courteous, and professional. I think the initial break down occurred because of a miscommunication with the dispatch service. I would recommend getting names and confirmations when dealing with their dispatch folks.

--PREVIOUS POST--
They never showed up. I got an appointment window between 2pm and 5pm. I had to take off work. I waited and waited....I called at 4:55pm to check if my appointment was still good, the dispatcher assured me it was. 5:45, still no TLC. I checked my phone, one missed call.I called plumber he said he was past his shift and he cancelled the appointment. Terrible customer service.