Had lots of difficulty getting the appointment res...

Had lots of difficulty getting the appointment rescheduled due to customer service representative not returning emails. Had to schedule a separate appointment due to incompetence. Upon arrival to the service appointment, what I had asked to be scheduled for was mischeduled & had to be fit in. The service representative told me he would tack on a free alignment check & engine filter replacement instead of charging me, due to the error along with my oil change. I waited in the wait area for my vehicle & he comes out to tell me that they didn't have me scheduled as a wait for vehicle. I assured him I would indeed be waiting. I watch my vehicle go up on the rack from the waiting area. Shortly, it's done with the oil change. A new service representative comes out & tells me my vehicle is done. I asked about the alignment check & she tells me that's not listed in her paperwork. I told her I had indeed scheduled for that & spoken with my initial representative about it, then she made a comment about having to wait for a certain person. I told her that I would be willing to wait & she asked if she should bring the vehicle back in. I said yes. Within 10 minutes, she is back telling me the alignment was good. I told her that I disagreed as the vehicle pulls hard to the right when being driven. She got snippy & handed me my paperwork & then walked away. I paid & left then went straight to South Anchorage Chevrolet to have them check the same things. Interestingly enough, the alignment was confirmed to be off, nor had the engine filter been changed. Had to pay for them to fix the alignment that Alaska Sales Body Shop had supposedly fixed back in February after an accident that had occurred back in December of 2019. Also had to pay for the engine filter to be replaced as it hadn't been replaced since I purchased the vehicle back in July of 2019, yet I had had a previous oil change done at Alaska Sales Service department in April 2020 & was assured then that it had at least been looked at. The South Anchorage Chevrolet service technician stated that it was clear it had never been looked it in the 14 months I've had the vehicle. Very unimpressed with Alaska Sales at this point.