Joseph Witt

Review of Millennium & Copthorne Hotels ...

As we arrived we fou d out that they charge 31$ pe...

As we arrived we fou d out that they charge 31$ per day for valet parking. We then waited in a line to check in for 45 min. They made no attempt to compensate us for the wait. We missed the first act of the classic west concert. When we arrived from concert, the bar was opened and they took 20 min to get us a glass of wine. The next morning the water pressure in shower was very low. We ordered room service and asked for a pitcher of water and never received it. We went downstairs to the small store to get a water and it was closed for an hour. We went to get some complimentary in the lobby but both containers were empty. We asked for directions to Starbucks and was told it was on the other side of the street and it was on the same side as hotel. We got in from the 2nd concert later on and saw the bar was closed but the bartender was still there but again we were thirsty and were going to ask bartender if they had any bottled water and the security yelled at us twice saying bars closed really nice! We got up in the morning to check out and decided to go to atm to have $$ to tip the valet. The atm was empty. For the price we paid for the room and valet and poor customer service we got ripped off. I would never stay at this place again