C

Absolutely incredible! Rooms were nice and had com...

Absolutely incredible! Rooms were nice and had comfy beds, but what made it amazing was the staff. It was our friend s birthday and we asked them to say happy birthday (I asked them online in special requests when I booked) and I also asked for them to put a picture of Michael Cera in the room (inside joke). Well sure enough, they greeted my friend right away with a happy birthday and the picture was sitting in the room, laminated and signed by the staff! They had a make-shift cake made out of towels, with fake rose petals and ribbon wrapped in another towel shaped like a heart. If that isn t customer service, I don t know what is. Great job! Working in the hospitality business, I was very pleased. Way too make your guests feel important, not only for their birthday, but during a pandemic. Cheers to you guys!

Comments:

No comments