Colter LadouceurReview ofMount Royal Hotel
Absolutely incredible! Rooms were nice and had com...
Absolutely incredible! Rooms were nice and had comfy beds, but what made it amazing was the staff. It was our friend s birthday and we asked them to say happy birthday (I asked them online in special requests when I booked) and I also asked for them to put a picture of Michael Cera in the room (inside joke). Well sure enough, they greeted my friend right away with a happy birthday and the picture was sitting in the room, laminated and signed by the staff! They had a make-shift cake made out of towels, with fake rose petals and ribbon wrapped in another towel shaped like a heart. If that isn t customer service, I don t know what is. Great job! Working in the hospitality business, I was very pleased. Way too make your guests feel important, not only for their birthday, but during a pandemic. Cheers to you guys!

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