The company have ignored me I've had to chase them...

The company have ignored me I've had to chase them in so many different ways jus for some customer services, they're fone lines have been down for 4 days! Emails are giving me generic responses with no actual personal info relating to my order or my specific service. Facebook messages are becoming very tense as this is the only responce I am getting, my actual comments are beinf wiped from there pages/sites. I was told yesterday that my order is bein prioritised and will be the next item out for dispatch and haven't heard a word back since, they lie and manipulate you for the sake of prolonging their service. Lazy ass company with the worse customer services I've ever had, was told a refund would take 5 working days and have been jus left waiting since the 28/3 when I purchased this item. The whole way through my purchase I never noticed the 5-7 working days dispatch time because it's hidden in their small print/terms conditions. Shambles!!!