Edit:

Edit:

While I appreciate the owner responding to my review, it shows he was given incorrect information by an employee who was trying to cover his mistakes. I tried to reach out directly to Mr. Deck to explain what really happened but he chose to ignore my letter. Takeaway: he must be OK with the behavior of his service manager. Obviously, that is his choice. I will stand by my review and suggest to others that if they must have service done here, get EVERYTHING in writing first and do not trust ANYTHING they say without verifying it.

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This review is for the service dept. Horrible experience to say the least. Took my car in for a simple software update for the nav system. I even gave them the correct GM service bulletin number to use. Incompetent tech performs the wrong procedure and turns a 30 minute procedure into a full day affair. Then they have the nerve to charge me for their mistake. Service manager William was arrogant and smug making one stupid excuse after another. With his attitude he is better suited to making calls for a collection agency.