The overall experience was great as it is difficul...

The overall experience was great as it is difficult not to be taken in with the understated yet sophisticated luxury of the place. Every place exudes great charm and the fact that I was meeting my wife after a month probably helped matters too.

The only thing which stood out was that not all the staff smiled and made one feel welcome. I have been living out of hotels for the past few months and noticed that Singapore while efficient was not as warm and welcoming as the other South East Asian nations. Having been in Shangri La, Novotel, Park Royal, Chatrium, Meridien and Trident in the last few months, I had expected Sofitel to be a notch above. However, while everything was functional, there certainly were times when I just didn't feel welcome enough.

Gripes aside, the anniversary surprise arranged was very thoughtful and I would like to place my personal thanks to Rachelle for managing everything despite the confusion with the booking cancellation.