Terrible customer service!!! We booked two nights ...

Terrible customer service!!! We booked two nights for over $400. After waiting over an hour to check in we finally brought in baggage and went to the room written down but our wrist bands didn t work so we had to track down security. After finally finding someone who had to go back and forth we were told we weren t even checked in at all! It took another hour to get checked in and get in the room and then the second day I found out the front desk somehow linked my credit card to someone else s room and I was charged an additional $133+ for their charges!!!! I don t understand HOW that happens but after calling the front desk MULTIPLE times with no help and making two trips to the desk I finally spoke with a manager who first argued that they didn t charge me but after l pulled my bank statement discovered the charges in another name in another room!!!! The manager finally agreed to refund me but told me he refused to do anything else. ABSOLUTELY RIDICULOUS!!! We never had any problems when it was keylime cove! Unbelievable!