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Shahnaz Irani

4 years ago

The rooms were excellent, bathrooms fabulous- love...

The rooms were excellent, bathrooms fabulous- loved the big bath! Clean and quiet and a good size.
Service was however poor. The rooms were NOT available at 2pm, many people were waiting past the checkin time. The reception desk were however friendly and helpful.
Restaurant service was truly atrocious for dinner. Meals/ drinks were delayed and one didn't arrive at all and we had to ask repeatedly for it. We even received the wrong menus! The staff generally seemed inexperienced and untrained.
Frankly the service was probably the worst we have encountered in some time.

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